Order Cancellation & Changes

If you need to cancel your order or make changes to your delivery information or order details, please contact us as soon as possible at support@fungtea.com. Please note that any order successfully cancelled will be subject to a 5% cancellation fee based on the total order value. This amount will be deducted from the refund to offset the credit card and payment processing fees incurred when the order was placed.

Cancellation requests are subject to the actual fulfilment status of the order at the time the request is received. Once an order has entered warehouse processing, been prepared for shipment, dispatched or handed over to our logistics partner, it can no longer be cancelled or modified.

Please note that tracking information may not always be available immediately. In some cases, an order may already be undergoing processing or be in transit before a tracking number appears in your account or is provided by email. Fung Tea will confirm whether a cancellation or change is still possible based on the latest status provided by our warehouse and logistics partners.

Submitting a cancellation request does not guarantee cancellation. A cancellation is only confirmed once written confirmation has been provided by Fung Tea.

If your order can no longer be cancelled, we kindly ask that you wait for it to arrive and follow our return procedure below.

Purchases of Fung Tea Digital Gift Cards are final and cannot be cancelled or refunded. Please refer to the Digital Gift Cards section below for further details.

7-Day Return and Exchange Policy

We want you to feel comfortable and confident when shopping at Fung Tea. For eligible non-food products, we offer a 7-day return and exchange policy.

If you are not satisfied with an eligible purchase, you may request a return or exchange provided that you contact us within 7 days of the delivery date and the item remains unused and in its original condition.

Due to health, hygiene, and food safety considerations, all tea, tea leaves, beverages, edible products, and other food items are final sale and cannot be returned or exchanged.

Return and Exchange Conditions

To qualify for a return or exchange:

• You must contact us within 7 days of receiving your order.
• Items returned without prior authorization will not be accepted.
• Items must be unused and returned in their original condition and packaging.
• Items must be free from scratches, damage, signs of wear, or alteration.
• Customers must use a trackable shipping method when returning an item.
• Returns or exchanges shipped without tracking information may not be processed.
• The return shipment must be sent within 3 business days after receiving return authorization from Fung Tea.

Please do not send your return to the address printed on the original shipping package. This is not our return address, and sending an item there may delay or prevent your return from being processed.

Non-Returnable and Non-Refundable Items

The following items cannot be returned or exchanged:

• Tea, tea leaves, beverages, edible products, and other food items
• Opened or used products
• Products showing signs of wear, damage, or alteration
• Digital Gift cards
• Items marked as final sale
• Personalized or customized products
• Items provided as a replacement or exchange

For health and food safety reasons, tea and food products are final sale regardless of whether the packaging has been opened.

However, if a tea or food product arrives damaged, defective, incorrect, or compromised during shipping, please contact us at support@fungtea.com within 7 days of delivery. Include your order number and clear photographs of the product and packaging so our team can review the issue.

Return and Exchange Process

Step 1: Request a Return or Exchange

Email us at support@fungtea.com and include your order number, the item you wish to return or exchange, and the reason for your request.

Our customer service team will review your request and determine whether the item is eligible. If approved, we will provide return authorization and the appropriate return address.

Step 2: Ship the Product Back

After receiving approval and return instructions, please ship the item within 3 business days.

We strongly recommend using a shipping service that provides tracking information and signature confirmation. Fung Tea is not responsible for return packages that are lost, damaged, or incorrectly delivered during transit.

If a return is shipped without tracking information and is lost by the carrier, no refund or exchange will be issued.

Unless the item arrived damaged, defective, or incorrect, customers are responsible for all return shipping costs.

Step 3: Inspection, Refund, or Exchange

Once your return is received, our team will inspect the item within 3–5 business days.

If the return is approved following inspection, we will either:

• Issue a refund to the original payment method; or
• Arrange shipment of an approved replacement item.

Fung Tea reserves the right to refuse a refund or exchange if the returned item does not meet the conditions stated in this policy.

Refunds

Approved refunds will be issued to the original payment method within 3–5 business days after the returned item has been received, inspected, and approved.

Please allow additional processing time for your bank or payment provider to post the refund to your account.

Original shipping fees, express shipping fees, priority shipping fees, return shipping costs, customs charges, and other delivery-related fees are non-refundable.

Orders that qualified for free or discounted shipping still incur an original shipping cost. This cost may be deducted from the refund where permitted.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incorrect, or incomplete, contact us at support@fungtea.com within 7 days of delivery. Please include:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the outer and inner packaging
• A photograph of the shipping label

Please keep all original packaging until your claim has been reviewed. Fung Tea may be unable to approve a replacement or refund if the product or packaging has been discarded before the review is completed.

Refund Policy for Undeliverable Packages

If a package is deemed undeliverable by the shipping carrier and returned to the sender, the customer will be responsible for any shipping costs required to resend the package.

Packages may be returned as undeliverable due to:

• An incorrect or incomplete shipping address
• Failed delivery attempts
• Failure to collect the package
• Refusal of delivery
• Unpaid customs or import charges
• Inability of the carrier to contact the recipient

Customers are responsible for ensuring that their shipping information is complete and accurate and that someone is available to receive or collect the package.

If an order is returned to us as undeliverable, we will contact the customer and provide available reshipping instructions. The order may be reshipped after the applicable shipping fee has been paid.

Original shipping fees and return-to-sender fees are non-refundable. Orders returned due to customer-provided address errors, refusal, failed delivery attempts, or failure to collect the package are not eligible for cancellation or a full refund.

Digital Gift Cards

Any refundable amount originally paid using a Fung Tea Digital Gift Card will be credited back to the same gift card, provided that the products qualify for a return under this policy.

If you no longer have access to the original digital gift card, please contact us at support@fungtea.com for assistance.

Purchases of Fung Tea Digital Gift Cards are final and cannot be cancelled, returned, exchanged or refunded, whether used or unused. This restriction applies only to the digital gift card itself. If an order includes both a digital gift card and other products, any eligible products remain subject to the cancellation, return and exchange terms stated above.

Contact Us

For questions regarding returns, exchanges, damaged products, or refunds, please contact:

support@fungtea.com